Hi ,

Our monitoring software detects that it's not reachable time to time.. We are getting around 100 alerts everyday that IP address assigned to AP9211 it's not reachable and it's true:

PING 209.167.234.84 (209.167.234.84) 56(84) bytes of data.
From 209.167.234.121 icmp_seq=1 Destination Host Unreachable
From 209.167.234.121 icmp_seq=2 Destination Host Unreachable
From 209.167.234.121 icmp_seq=3 Destination Host Unreachable
64 bytes from 209.167.234.84: icmp_seq=4 ttl=60 time=1005 ms
64 bytes from 209.167.234.84: icmp_seq=5 ttl=60 time=8.28 ms
64 bytes from 209.167.234.84: icmp_seq=8 ttl=60 time=2.36 ms

• • • 209.167.234.84 ping statistics ---

9 packets transmitted, 3 received, +3 errors, 66% packet loss, time 8001ms
rtt min/avg/max/mdev = 2.362/338.718/1005.508/471.497 ms, pipe 3

We have all PDUs connected to same ethernet switch behind the firewall and only 1 (AP9211) is not answering for a ping time-to-time.
what was done:
1. changed ethernet cable
2. connected to another ethernet port
3. connected to another ethernet switch
4. It doesnt matter if the eth port hardcoded with 10MB/sec, half duplex or it has auto negotiation.
5. I upgraded AP9211's Web/SNMP Management Card AOS from v3.0.3 to v3.0.9a and MS from v2.2.0 to v2.2.5a

The problem is still exist.
Can you provide newer software for AP9211 please?
What would you recommend at this case?

thank you,
Nikita

after all my tests, changes and monitoring with this AP9211, I pretty much convinced that this card has dropping the IP packets.
There is another device AP9211 is connected to the same switch and has the same configuration, firmware and no such problem.
My question is how it can be fixed, corrected?
may RESET button help to solve this problem?
is it possible to replace the card with new one?

I have 2 AP2911 devices. 1st with faulty Web management card and another with working card.
I am thinking if I pull out web management card from faulty AP9211 and insert it in good AP9211..

may I pull out the card from faulty PDU without turning off the power? would it be affect outlets? we have critical servers connected to PDU.
This way I can check if problem will move to another device.
Nikita

I just got an AP9211 W/AP9606 on ebay. I'd like to update to the latest AOS/MS, but am having trouble finding the right files. the support page for the AP9211 doesn't have links to any files, and the AP6906 page seems only to have links to firmwares for other cards. could someone point me in the right direction?

thanks

-dev

hi, check here: ftp://ftp.apc.com/apc/public/hardware/mswitch/firmware/ms/v220/

thats the latest i can find. you can FTP them in..check out AP9606 instructions in knowledgbase 768 if you need help with that.