I downloaded PCPE 2.2 for Vista from the APC website. The PCPE 2.2 installer tries to disable the Windows native power management system. It then shows an error message, "The installer is unable to locate an APC battery backup connected to your computer..."

After reading many APC knowledge base and forum querries, I attached the USB cable from the SUA1000 to a root hub on the back of the PC. I also performed "braindeading" on the SUA1000.

When I look at the Windows device manager on my PC, I see the APC UPS identified in three locations:

1. Under Batteries, it's shown as an HID UPS Battery
2. Under HIDs, it's shown as an HID APC USB UPS
3. Under USB Controllers, under Root Hubs, it's shown as an HID UPS Battery (APC USB UPS)

No matter what I try, the PCPE installer cannot locate the APC SUA1000 Smart UPS, and thus aborts the installation.

My PC is a one-year-old Dell Studio XPS 435MT Desktop, with an Intel i7-920 processor, running Windows Vista Home Premium, SP2, 64-bit, OS. I'm using a brand new USB 2.0 A to B cable.

Can anyone help? Thanks!

Voidstar: Great response. Thanks a ton! The PCBE install was a snap.